Loyalty-Retail interaction question

Round_Table_GamesRound_Table_Games Member Posts: 7
in Loyalty

When someone uses a reward for a discount it creates a discount in our retail side for the $ amount among our other retail discounts. This discount can be deleted but is that meant to happen?

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  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 714 moderator
    edited February 26

    Hey @Round_Table_Games ,


    I've created a ticket for your other request to keep you updated as it is currently being looked into!


    Otherwise, if the item gets deleted accidentally, the Loyalty system will still apply the discount to the sale, only it will simply create a new item with the discount if it cannot find the original.

    Enjoy your weekend!

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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