Lightspeed Accounting and QBO
I think I am stuck in an accounting nightmare!
I have Lightspeed and Lightspeed Accounting connected to Quickbooks, but the data available to map the two platforms does not match (or make any sense). I have all the appropriate accounts set up in my QBO chart of accounts, and when I refresh data on the Lightspeed Accounting platform, none of it populates in the Sales Receipt view. If I switch to Journal entry, I have more options to select from, but there are still gaps in credit/debit and tax mappings.
Lightspeed help articles do not address this issue, QBO doesn't advise and my accountant who works with QBO closely also doesn't have any suggestions. HELP!!
Example: I would like to map my credit/debit sales to an "undeposited funds" account, so I can manage my transaction costs when I am reporting sales. I had this category nested under a top-line Sales account - and Lightspeed Accounting couldn't recognize it as an option to select under "accounting=>Payments". I moved the account out from under Sales in QBO to see if it would pop up, refreshed data in Lightspeed Accounting.... still not available.
In fact, the accounts available to map to in Lightspeed Accounting do not match any that I have in QBO - so where is this data pulling from?
I am at my wits end... any help would be gratefully appreciated.