Service: Hook in & Hook out.... What is this?

Shootersshed · March 2021

I see Hook-in and Hook-out in the Service module. What does this mean? What is its functionality?

I've looked everywhere.

Even the instructional video for creating work orders just ignores it.

I've Googled and come up with nothing.

What is it?

bikehounds · March 2021

It's representing where the item is stored in the shop. Because the system originated with bike shops, and bike are hung on hooks, it's called hook. But it could be a shelf or a drawer or some other storage place if you don't store your repair items on hooks.

When you accept the bike you note in lightspeed what hook you hung it on. Then when the mechanic gets to work on that bike, if there is a room with 100 bikes on hooks they can find it quickly. When they finish they note which hook they put it on after it's fixed. Then whoever checks out the customer can find the bike quickly. In shops with lots of bikes and lots of employees it saves a lot of time looking for ticket numbers on tags taped to the bikes.

Shootersshed · March 2021

Thanks Bikehounds.

NSimon102 · May 2021

Thank you for asking this! I was wondering the same thing. We will utilize this for which repair person our items are with. It allows some text and visible on the list when viewing the workorders.