Need to Void CC Payments taken through Lightspeed Payments
We have just transitioned from On-Site, and have thousands of customers whose tax exempt status did not migrate over. The result is that we are needing to refund and re-bill sales which are incorrectly charged tax. The problem with this is that we are now paying TWICE the credit card fees as a result. No big deal on a $100 sale, but I just ate an extra $240 on an $8k sale because of it.
Why are we unable to void sales where payment was taken through LightSpeed Payments? This seems like an arbitrary decision that has a very real negative impact on LS customers.
Can the ability to void a sale on payments taken through LS Payments be added?