Setting a client comment on an order

rayvanbrayvanb Member Posts: 6

Hi there,

I have an issue with placing a client comment (normally added by a client on placing the order) on an order. There seems to be no way to update that field. Am i missing something out here?

I need the field to place a note for the packaging list and be visible on the backend above Clientinfo on order.

2 comments

  • Ali_MasoumieAli_Masoumie Moderator, Lightspeed Staff Posts: 137 moderator

    Hi,

    It is only possible to place client comments on checkouts.

    To do so, you can do a call to:

    /checkouts/{checkout_id}.json
    

    With the following in the body:

    {    
    "comment": "client note"
    }
    

    When the checkout is converted to an order, it is not possible anymore to add the comment. Instead you can add a memo to the order if you want:

    /orders/{order_id}.json
    

    Body:

    {
     "order": {
       "memo": "Memo"
     }
    }
    
  • rayvanbrayvanb Member Posts: 6

    Thank you Ali, i figured that one out too. The issue is that i use a webhook to catch orders created, but then checkout is already done...

    The memo is more for internal use and i don't want any internal messages wind up on the packageslip. That could get awkward ;-)

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