Email history
elioswinewarehouse
Member Posts: 4
Where do we check email communications to our customers? We have no confidence the customers receives the email.
Post edited by VD_LS on
elioswinewarehouse
Member Posts: 4
elioswinewarehouse
Member Posts: 4
Where do we check email communications to our customers? We have no confidence the customers receives the email.
8 comments
You can check the event log at Settings -> Event Log. It's under the Advanced Setup section.
Lance Muzslay
getopt.io
Optimal Inventory & Operations
My customers never receive emails sent through the system other than the order confirmation email. I'm with you on the no confidence front.
Hey @DCHSCampusStore
This is something that we are actively working on. Since the emails come from the cloudflare servers, it often gets blocked in emails and gets flagged as spam. We understand how frustrating that is and are working on being able to send the emails from a local email domain, instead, preventing this from happening. Stay tuned!
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If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.
All the best!
Vanessa
Lightspeed Retail Support
866-932-1801 ext. 2 (Toll-Free)
514-907-1801 ext. 2 (Montreal)
Completely agree and i look forward to being able to send emails from our proper email account so we can track our communication.
We need a status on the PO that will let us know when, and who the pinwas emailed to.
Sometimes people forget if they Emailed the PO from the Email Tab...
Then seeing "Opened, Read" email status would be even nicer.
I just leave the bcc option turned on so we get a copy of the email to our mailbox as well. Not 100% but at least I know it was sent.
@VD_LS - so how active is this development? SMTP setup is such a basic system. Heck, even Restaurant L-series has the settings and that system might as well still be alpha :D
@itjoe Don't hold your breath for an answer from VD_LS. She is no longer at Lightspeed. You'll probably never get an answer from LS these days. I don't think that anyone at LS looks at this now.