Incomplete credit card payments 3D Secure

anan

We experience a lot of failing credit card payments. Credit card payments are marked as "INCOMPLETE" on Stripe, issue of 3D Secure "The customer failed to authenticate with 3D Secure".

Was told by Lightspeed that 3D Secure has not been integrated yet. Though, it is required to be compliant to the new SCA Authentication rule in Europe.

Need a solution, losing customers. Has anyone had that issue and/or somehow solved it?

Kristian_C

Hey Anan,

Thank you for reaching out to the Lightspeed Community! Lightspeed eCom was made SCA-compliant in December 2020. If you're experiencing issues with transaction validation, you may need to update your API version with Stripe:

Monitoring your integration - Stripe Dashboard

Have a great week!