Incomplete credit card payments 3D Secure

anananan Member Posts: 1
edited April 2021 in Security & Payments

We experience a lot of failing credit card payments. Credit card payments are marked as "INCOMPLETE" on Stripe, issue of 3D Secure "The customer failed to authenticate with 3D Secure".

Was told by Lightspeed that 3D Secure has not been integrated yet. Though, it is required to be compliant to the new SCA Authentication rule in Europe.

Need a solution, losing customers. Has anyone had that issue and/or somehow solved it?

Post edited by anan on

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