Shipping Not Syncing Properly in Omnichannel

akcrambletakcramblet Member Posts: 2
edited April 7 in Orders & Invoices

There seems to be a bug in Lightspeed OmniChannel that is causing the shipping total to not sync from ecom to retail correctly.

We have a custom shipping method used that can result in a negative shipping amount (rebate). When ecom orders are synced, Lightspeed retail doesn't recognize the negative shipping amount, and instead adds an "Adjustment" in the order payments.

This seems like it's an easy fix. Here is an example:

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