Feature request: Work Order Report that shows finished lines by employee

riversidecycleriversidecycle Member Posts: 6

I would like to be able to "see" what each employee "finishes" for work orders each day. To be clear, that doesn't refer to sales reports, but just how many bikes were completed each day. I think the esxisting reports use sales data but to be honest I'm not quite sure. That report has 3 options; In, Due, & Sale. From what I can tell the "In" option counts how many workorders were written up during the selected period. The option "Due" shows all the repair orders that have a Due date within the time period and "Sale" just shows what was wrung up during the period for workorers. None of those results is what I'm looking for. I don't think the program has the ability to track when workorder lines are marked completed or the whole workorder moved to finished status. This is what would be extremely helpful to me. That way I could easily see how many jobs were done each day by each employee regardless of whether or not the bike was picked up by the customer.

3 comments

  • lev_cyclistlev_cyclist Member Posts: 30

    I've been trying to rack my brain on how to create this from exportable data. The fact that Lightspeed doesn't enable us to track productivity on Work Orders is baffling.


    Reaching out to support didn't help either...

  • Cary_SunsetCycleryAZCary_SunsetCycleryAZ Member Posts: 1

    I was shocked to learn this report is missing as well. How can you possibly use this system to manage the efficiency of your mechanics if you can't run a report on completed work orders for a given date segment??? I spoke to support and they were no help. I don't think the support folks have every worked in a bike shop, or perhaps retail at all, because they were having a hard time understanding why I needed report and why "due date" is not as important as the actual "complete date". I think they believe that a report that is "close enough" is good enough and not so worried about the accuracy. Hopefully someone is listening...

  • mattangermattanger Member Posts: 101 ✭

    @Cary_SunsetCycleryAZ & @lev_cyclist I have a service that can produce this report ( and many others )! If you're interested or have any questions, please send me a direct message or email ( it's in my profile )!

    Matt Anger

    https://spectraretail.com/

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