Underwhelmed by Retail v OnSite
I was such a light speed fan - I’ve had on site for almost 15 years. I loved the product. I referred so many of my friends and business colleagues to the product.
Blindly I switched to retail.
What a massive disappointment.
This work flow of this system (especially purchasing and inventory management) is so clumsy.
I know I’m still new to retail but I was able to learn on-site within minutes (as was my staff) it was so intuitive.
Another disappointment is the retail reporting features (its terribly basic in comparison to on-site). We had a custom report that told me the daily sales by supplier and by item description. We used this daily report to drive purchasing. It’s such a basic business need but this is overlooked by Retail.
The migration process has also been messed up by Doosync. Our POs don’t include a cost price because our products don’t have Vendor ID so we need to manually adjust this on thousands of products. My old sales data is yet to be migrated across from On Site and the communication with Doosync has been none existent so I don’t know what is still being added.
All in all - I say bring back ON SITE please.