When order is sent the order ends up in the not yet paid cart
When I send an order to the shop, the order ends up in the not yet paid cart. The customer explained to me when people are on his Webshop and are adding products to the cart ( the not yet paid cart), the products are reserved in the stock.
When they pay the products, the products will move to the paid cart. I am sending an already paid order. The checkout has been done. Finishedcheckout is also done.
Do you know what the problem could be?