Undo receive product on PO?

caskmusiccaskmusic Member Posts: 12
edited August 18 in Feedback

Onsite transplant here.

I have figured out how to receive products at separate times, but is there a way to un-receive an item if you make a mistake, and have already hit the yellow 'Add Received to Inventory' button?

Once that's been done, and you navigate back to the items section on the Purchase Order page, the 'received' fields all show as 0, and the 'Qty' column displays what has been previously received, but is not editable. I can't see anywhere to modify that. Mistakes happen of course, so it would be good to know how to do this.

Post edited by VanessaD on

8 comments

  • caskmusiccaskmusic Member Posts: 12

    Update - spoke with support chat, and the only way to do this, once an PO is marked finished, is to do a Vendor return.

  • Natalie_G888Natalie_G888 Member Posts: 36 ✭

    I was hoping someone to hear there was another way. :(

    We have made a number of mistakes receiving POs since migrating and having to do a vendor return is such a pain.

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 704 moderator

    Hey @caskmusic


    If you've over-received an item in a PO, here's one way to manipulate the PO into displaying the correct quantities in cases where you've over-received them.


    1) perform the vendor return for all the products received (so if you received 10 instead of 5, rather than correcting and removing 5, remove all 10)


    2) Go into your PO and change the status to Open and delete the product line you've over-received (this will remove the extra received badge)


    3) Add the item back to your PO and set the amount to receive, then return the status back to Check-in. Any items you've received apart from the one you've removed and re-added will stay the same as they were before.


    Hope this alternative helps!

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • taralocataraloca Member Posts: 3

    Hopefully there will be an update to add this simple functionality to correct human error. I won't hold my breath though.

  • BlueMountainMusicBlueMountainMusic Member Posts: 15

    Would also like to see a simpler, more logical, intuitive, and user-friendly way to correct what often results from a simple typo. There are some feature omissions for very simple, everyday operations that are just baffling.

    Another vote for a simple way to change quantity received from a PO here please!

  • WaxTraxWaxTrax Member Posts: 6

    This is also a huge problem for us. When it has happened, it has affected hundreds of items costing us tens of hours of employee time to fully fix.

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 704 moderator

    For ease of access, I've moved this thread to our Feedback forum so it can be considered as an enhancement request.

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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