Help me to understand the 'In Process' sales

caskmusiccaskmusic Member Posts: 11

If I go into my sales history, it appears to show a sale with a unique ID for every time I have clicked the 'New Sale' button, regardless of if I've added a customer, an item, asked it to save, or anything else. If I sort by 'In Process' there are tons of 'Sales' which are.. nothing, but all have an ID associated with them. If I open one of them, hit 'cancel sale' it seems to just open a new sale, and same thing again.

Is this normal? Am I doing, or not doing something I should? It just seems extremely untidy.


  • Natalie_G888Natalie_G888 Member Posts: 26 ✭

    @caskmusic You are definitely not doing anything wrong. I was very confused by this as well when we migrated. I can't understand who thought this was a good idea. I find it rather annoying and "untidy" as you said. Remember how we could put sales on hold in OnSite? I think this is Retails hold so you can pick up where you left off should you need to.

  • ShootersshedShootersshed Member Posts: 85 ✭

    YES, that is correct. If you cancel a sale , it opens a new sale with a new sale id. Dumbest idea ever.

Sign In or Register to comment.