Delay in Live Data in Analytics Reports

MagnusBMagnusB Member Posts: 4

Is there a delay in sales data being visible in a custom analytics report?

We created an end of month sales report that is run at the close of business, but when comparing to the normal Lightspeed reports there are variances, which on examination appeared to be any sales transacted in the previous ~30 minutes, which didn't appear on the analytics reporting query.

3 comments

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 796 moderator

    Hey @MagnusB


    There's usually a delay of aproximately 2 hours for each sync that's performed in Analytics.

    ———

    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • SethMSethM Member Posts: 90 ✭

    @VanessaD When in Lightspeed is there somewhere that tells us how far behind the data is from real time? Something that might say 'as of 2:00pm 11/8/21' so that we know what may be missing from our search results?

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 796 moderator

    Hey @SethM

    Thanks for the feedback! I'd recommend posting it in our feedback forum so it can be taken into consideration for future potential changes.

    ———

    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

Sign In or Register to comment.