I can login in eCom but not in RetailPOS
We have an eCom and RetailPOS account.
If I access using https://ABDC.webshopapp.com/admin/auth/login I can access to the eCom system and I can switch to the RetailPOS system, but if I use the same credentials using https://cloud.lightspeedapp.com/login.html I have an error "Login name and/or password incorrect.".
I need to be able to login from cloud.lightspeedapp.com/login.html because I need to give access to a third party application.
What should I do?