I can login in eCom but not in RetailPOS

maizagamaizaga Member Posts: 12
edited May 12 in General

Hi everyone!

We have an eCom and RetailPOS account.


If I access using https://ABDC.webshopapp.com/admin/auth/login I can access to the eCom system and I can switch to the RetailPOS system, but if I use the same credentials using https://cloud.lightspeedapp.com/login.html I have an error "Login name and/or password incorrect.".


I need to be able to login from cloud.lightspeedapp.com/login.html because I need to give access to a third party application.


What should I do?

Post edited by LucienVersendaal on

2 comments

  • UrbanArcheryUrbanArchery Member Posts: 2

    we're having the same problem but not on all our Macs. It's really frustrating and has killed productivity.

  • maizagamaizaga Member Posts: 12

    Hi @UrbanArchery


    I opened a ticket and they told me I should restart my password and try again, or create with a new user, I created a new one and that worked.

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