How to change the SMS message that send out from Loyalty???

kirakirakirakira Member Posts: 1

After signing up with this company, everything is default and cannot personalize which is extremely annoying.

Problem:

People signed up loyalty and earn enough points to redeem their free gift.

They received text message. (I want to change the sentence or policy on how to redeem free gift in this text message) HOW TO DO THAT?

Because of this, I got a lot customer walked in and just ask for free gift without purchase anything. Out policy is redeem free gift with purchase, but the message cannot change and customer gets confused, angry, and rule which is damaging our brand.


In sum,

HOW TO CHANGE THE TEXT MESSAGE? I DON"T NEED TO DO IT ON MY END. BUT AT LEAST THE DEVELOPER CAN DO IT ON THEIR END? BECAUSE THEY HAVE FULL EXCESS.

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