Star printer issue

gwickstromgwickstrom Member Posts: 8
in Hardware

I added a note to an invoice and printed the receipt. The note appeared on the receipt. I went back in and made an edit to the note. Printed it and it didn't update. After an hour passed printed it again and the change updated. Any clues why this would happen? Is there an issue with the Lightspeed Hub and star printer? It updates fine in the software ...

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  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 796 moderator

    Hey @gwickstrom

    To troubleshoot this, I suggest calling in to our support team since we'll need to attempt to recreate the issue with you over the phone, or by chats.

    ———

    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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