External Receipt Printer

carlevattif

Hello,

We are new to lightspeed and using it in a retail space that does not print conventional receipts, they are normally on 8.5/11 paper. The problem I am running into is I cannot print a receipt from the iPad to our printer without going into reports, which not all our associates have access to. Does anyone know a way to do this?

VanessaD

Hey @carlevattif

Sales receipts, when using the stylized section of the Retail POS app can only print using Airprint to a full sized printer if you were to re-print them after the sale is complete, here's how:

Print receipts from the Sales screen

1. From the Sales screen, search and filter the list and select a sale.

1. On the Details panel, tap Print receipt.
2. Select one of the following options:
   • Print Full-Page Receipt
   • Print Full-Page Gift Receipt
3. From the Printer Options modal, select your printer. The printer you select will be your default printer the next time you print a full-page receipt.
4. Optionally, use the - or + buttons to adjust the number of copies you'd like to print. 
5. You can also tap Options to toggle between single-sided or double-sided, control the page range and toggle between color or black and white.
6. Tap Print.

By default, the only printers available if you attempt to print a freshly completed sale will be the receipt size.