External Receipt Printer

carlevattifcarlevattif Member Posts: 2

Hello,

We are new to lightspeed and using it in a retail space that does not print conventional receipts, they are normally on 8.5/11 paper. The problem I am running into is I cannot print a receipt from the iPad to our printer without going into reports, which not all our associates have access to. Does anyone know a way to do this?

1 comment

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 714 moderator

    Hey @carlevattif


    Sales receipts, when using the stylized section of the Retail POS app can only print using Airprint to a full sized printer if you were to re-print them after the sale is complete, here's how:


    Print receipts from the Sales screen

    1. From the Sales screen, search and filter the list and select a sale.


    1. On the Details panel, tap Print receipt.
    2. Select one of the following options:
      • Print Full-Page Receipt
      • Print Full-Page Gift Receipt
    3. From the Printer Options modal, select your printer. The printer you select will be your default printer the next time you print a full-page receipt.
    4. Optionally, use the - or + buttons to adjust the number of copies you'd like to print. 
    5. You can also tap Options to toggle between single-sided or double-sided, control the page range and toggle between color or black and white.
    6. Tap Print.





    By default, the only printers available if you attempt to print a freshly completed sale will be the receipt size.

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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