Lightspeed Hub Does Not Open Cash Drawer

pchehetpchehet Member Posts: 1

Running Mac OS High Sierra 10.13.6 w/ Lightspeed Retail

Printer is a STAR TSP100, futurePRNT

Having an issue with Lightspeed Hub where it does not open the cash drawer upon printing the receipt.

If I print using the drivers (without Hub) the cash drawer will open and the receipt will print normally

Only with Lightspeed Hub the drawer does not open.

Have gone through troubleshooting steps with two separate support agents (uninstalling/reinstalling hub, resetting hub settings, checking the print settings on retail

2 comments

  • BenVBenV Member Posts: 16

    What are your settings in Settings/General Options/Printing?


  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 582 moderator

    Hey @pchehet


    You can also call in to support anytime to get further assistance to try and figure out the root cause of the cash drawer staying idle.

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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