eCom installation failed

Hi ,
I am testing on the app installing. I have a problem that can't be solved. I need your help. I did an app called 'Sync2Sell' and I created a test eCom shop to test the app.
https://sync2sell-649208.shoplightspeed.com/admin/auth/login
Now I need to install the app to the test eCom shop
When I type the account and password it keeps on throwing the error message of the invalid account but I know the account does exist because I can log in the eCom admin page.
This app has been working very well in the past so I wonder if it is the test eCom shop caused such issue and should I do more configuration on the eCom shop side to install the app?
Post edited by Geanny on
2 comments
Hi @RogerZhao ,
This usually happens if you created your account in Retail but never established an eCom password for that account.
I sent you a password reset email, please follow those instructions and try installing the app again.
By the way, I removed both the email and passwords from your original post for security reasons.
Geanny
Reset password solved this issue now.
Thank you very much.