End of Day report no longer reflects reality
For the past three days, my EOD report has stopped reflecting reality. By this, I mean that the numbers on the EOD report vary by one cent for the MAJORITY of my categories of products now! The total for Checks that have been received is off by one cent. The total for Cash is off by one cent, etc. etc.
We have been using Lightspeed for over two years and have NEVER seen this problem before in the tens of thousands of transactions we have done since moving to Lightspeed in 2019. What changed? Nothing from my side changed to make this happen.
Essentially the EOD report is now useless unless it is okay to be 10 - 30 cents OFF from reality. I don't know what other peoples' standards are with respect to accounting . . . and I've never taken an accounting class . . .but this variance is unacceptable for THIS guy!
I engaged in a helpdesk chat yesterday and the person I spoke with blamed this on the way "tax rounding" occurs . . . but that has nothing to do with why my check total would be off . . . or why a promo category used for customer loyalty would be off. SOMETHING at Lightspeed changed (at least for my account) this past week and it has made it so that I actually have to export my Categories report to a spreadsheet in order to get accurate numbers now! To get gift card totals, sales tax collected, discounts, etc. I now must look at disparate reports and try to put it all together to do my EOD reconciliation. As far as I am concerned, the End of Day report link can be taken off of the site, as it does nothing for me now. The whole idea of an EOD report is to have all those numbers in one place . . . but they need to be ACCRUATE! My request to have this escalated was denied yesterday and I was basically told: 'That's just the way it is.' It's infuriating!
Has anyone else witnessed this in the past few days? I will try again on Monday to see if it can be resolved by calling the LS help line. I am collecting the "evidence" that this is a problem by printing my exported Categories report and showing the comparison to the EOD report. The errors are glaring, and I plan to attach those on Monday when I try to get a resolution again.