No signature required--when can we shut off the double receipt?

workerchimpworkerchimp Member Posts: 24

Every credit card sale spits out two receipts, one for the customer to sign and one for them to keep. Since signatures have been all but eliminated with the new CC terminals, why can't we shut off this as an option? Seems like it should be a pretty basic fix--let's go!

6 comments

  • TrolleyMuseumTrolleyMuseum Member Posts: 30 ✭

    We don't auto print. We ask every guest, and on the rare occasion they say yes, we print...at that point the dialog box will allow you to just print the "2nd" page....or just one receipt.

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 796 moderator

    Hey @workerchimp

    To disable the 2nd receipt copy that prints out asking for a signature, you can go to settings -> Locations -> Customize -> Receipt Setup and delete the line of text in the Credit Card agreement section.




    This will stop the 2nd copy from printing on Card transactions

    ———

    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • workerchimpworkerchimp Member Posts: 24

    Awesome--finally something that just works! I just wish things were more intuitive instead of just knowing all these workarounds and tricks. Thanks for your help!

  • ROCSTER0289ROCSTER0289 Member Posts: 4

    I don't have the customize option, anywhere else I can find that option?

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 796 moderator

    Hey @ROCSTER0289

    The customize button is located to the far-right of the location settings, seen here:


    ———

    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • DGNewnanDGNewnan Member Posts: 7

    I had to call Cayan to get this resolved. This was not fixed in Lightspeed for me.

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