FIX BROKEN CUSTOMER PHONE SEARCH!!! DO IT NOW!!!
CUSTOMER PHONE SEARCH IS BROKEN!
Even though I'd given up on ever coming back here due to what used to be visible on the ideas.lightspeed.com site. Not surprising they removed it given it showed the complete ineptitude of Lightspeed to actually fix anything. Obvious things that needed fixing sat there completely neglected for over five years with hundreds of votes. All I can conclude is that Lightspeed has actually fired all of it's real developers and only has cheap inexperienced developers that can barely fix anything, so we get to suffer and pay them for the privilege.
I figure this is such a glaringly obvious issue that impacts every single user of the system that there's no way they can deny they need to fix it immediately. Though we'll see how we go people. Let me tell you I won't be holding my breath..
Please tell me why when trying to find a Customer by their phone number it must be entered using the exact same format it was created in..?
e.g. The standard mobile number format here in AU is 'xxxx xxx xxx'.
The ONLY way I can find the number is if I enter EXACTLY 'xxxx xxx xxx'.
Try any other variation such as 'xxxxxxxxxx', or 'xxxx xxxxxx', or 'xxxxxxx xxx', or 'xxxxxxxxx' and apparently the customer doesn't exist!
So what happens...
Staff member goes and creates a duplicate customer. Great.
Lightspeed will say: "That's not an issue, you can just merge the records."
I say: "It is a bloody massive issue." When we've got other SaaS products connected via API trying to bring in our Customer records and it winds up being a complete shit show!
Not to mention, the complete waste of time this causes for the operation of the business every time it deals with that customer again.
Also not to mention, why the hell should I have to waste my time fixing something that absolutely should not be an issue in the first place.
I will say again.
If there are still any developers, whatever they're working on that is apparently more important than this has been for the past however many years.
IT IS NOT!
THIS SHOULD BE AT THE VERY TOP OF YOUR LIST!
.. The alien does not concern itself with the opinion of humans ..