Lightspeed Hub Bug: Prints old data from workorder

captainjohncaptainjohn Member Posts: 5

We ran into what we think is a bug in Lightspeed Hub, or even just in the printing system today, regarding printing workorder tags. We created a workorder, then clicked Print Tag. Lightspeed Hub did it's thing and it printed on the receipt printer. The customer name was wrong, so we edited the customer name, got back to the workorder, and hit Print Tag again. Even though the customer name was now correct on the screen, the old information printed on the receipt! Reloading the page in Firefox got everything in sync and we were able to print the correct tag then.

1 comment

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 796 moderator

    Hey @captainjohn

    Thank you for letting us know! If this is something that can be reproduced or has happened more than once, we recommend calling in to our support team so we can create a ticket and link it to an existing investigation, or check to see if further investigation is required.

    ———

    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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