Unable to update Shipping Method

DylanSDylanS Member Posts: 8
edited July 16 in Development

Hello Lightspeed team,


I'm reaching out because I am having trouble getting the Shipping Methods to update on our POST.


I've pulled all of the shipping method IDs from https://developers.lightspeedhq.com/ecom/endpoints/shippingmethod/#get-all-shipping-methods and tried to update the order, but the shipping method is not updating.



I have a postman collection of my request, but don't feel comfortable posting it on this forum as it contains credentials for our user.


Is there anything I can provide to help troubleshoot this? Or I can send the postman collection separately?

Post edited by GenevieveFL on

8 comments

  • DylanSDylanS Member Posts: 8

    Is anyone able to help me out?

  • LucienVersendaalLucienVersendaal Moderator, Lightspeed Staff Posts: 779 moderator

    Hi @DylanS,

    Thank you for contacting us.

    Can you show me the response when you're doing a GET https://developers.lightspeedhq.com/ecom/endpoints/checkout/#get-shipment-methods

  • DylanSDylanS Member Posts: 8

    Hi Lucien,

    Thank you for your response.


    This is what we are getting in the response: http://api.shoplightspeed.com/us/shippingmethods.json


    Response for Get Shipping Methods:

    {

    2 "shippingmethods": [

    3 {

    4 "id": 53637,

    5 "type": "default",

    6 "isBackofficeOnly": false,

    7 "sortOrder": 4,

    8 "freeAbove": 1000000,

    9 "paymentPriceExcl": 0,

    10 "paymentPriceIncl": 0,

    11 "title": "Expedited Shipping *Excludes Bicycles",

    12 "description": "Estimated arrival in 2-4 business days depending on carrier",

    13 "tax": false,

    14 "countries": {

    15 "resource": {

    16 "id": false,

    17 "url": "shippingmethods/53637/countries",

    18 "link": "https://api.shoplightspeed.com/us/shippingmethods/53637/countries.json"

    19 }

    20 },

    21 "values": {

    22 "resource": {

    23 "id": false,

    24 "url": "shippingmethods/53637/values",

    25 "link": "https://api.shoplightspeed.com/us/shippingmethods/53637/values.json"

    26 }

    27 }

    28 },

    29 {

    30 "id": 40866,

    31 "type": "pickup",

    32 "isBackofficeOnly": false,

    33 "sortOrder": 3,

    34 "freeAbove": 1000000,

    35 "paymentPriceExcl": 0,

    36 "paymentPriceIncl": 0,

    37 "title": "Curbside Pickup ",

    38 "description": "Curbside Pickup",

    39 "tax": false,

    40 "countries": {

    41 "resource": {

    42 "id": false,

    43 "url": "shippingmethods/40866/countries",

    44 "link": "https://api.shoplightspeed.com/us/shippingmethods/40866/countries.json"

    45 }

    46 },

    47 "values": {

    48 "resource": {

    49 "id": false,

    50 "url": "shippingmethods/40866/values",

    51 "link": "https://api.shoplightspeed.com/us/shippingmethods/40866/values.json"

    52 }

    53 }

    54 },

    55 {

    56 "id": 25544,

    57 "type": "default",

    58 "isBackofficeOnly": false,

    59 "sortOrder": 2,

    60 "freeAbove": 100000,

    61 "paymentPriceExcl": 0,

    62 "paymentPriceIncl": 0,

    63 "title": "Flat Rate",

    64 "description": "",

    65 "tax": false,

    66 "countries": {

    67 "resource": {

    68 "id": false,

    69 "url": "shippingmethods/25544/countries",

    70 "link": "https://api.shoplightspeed.com/us/shippingmethods/25544/countries.json"

    71 }

    72 },

    73 "values": {

    74 "resource": {

    75 "id": false,

    76 "url": "shippingmethods/25544/values",

    77 "link": "https://api.shoplightspeed.com/us/shippingmethods/25544/values.json"

    78 }

    79 }

    80 },

    81 {

    82 "id": 24970,

    83 "type": "pickup",

    84 "isBackofficeOnly": false,

    85 "sortOrder": 1,

    86 "freeAbove": 0,

    87 "paymentPriceExcl": 0,

    88 "paymentPriceIncl": 0,

    89 "title": "In Store Pick Up",

    90 "description": "In Store Pick Up",

    91 "tax": false,

    92 "countries": {

    93 "resource": {

    94 "id": false,

    95 "url": "shippingmethods/24970/countries",

    96 "link": "https://api.shoplightspeed.com/us/shippingmethods/24970/countries.json"

    97 }

    98 },

    99 "values": {

    100 "resource": {

    101 "id": false,

    102 "url": "shippingmethods/24970/values",

    103 "link": "https://api.shoplightspeed.com/us/shippingmethods/24970/values.json"

    104 }

    105 }

    106 }

    107 ]

    108}

    ___

    Here is the response of checkout id: 15613303

     

    1{

    2 "id": 15613303,

    3 "created_at": "2021-07-15T12:19:27+00:00",

    4 "updated_at": "2021-07-15T12:20:12+00:00",

    5 "order_id": null,

    6 "theme": null,

    7 "step": "shipment",

    8 "mode": "guest",

    9 "info": {

    10 "remote_ip": "35.221.29.100",

    11 "user_agent": "WebshopappApi",

    12 "referral_id": null

    13 },

    14 "customer": {

    15 "gender": null,

    16 "birthdate": null,

    17 "phone": "+1 555-5555555",

    18 "mobile": "0612345678",

    19 "national_id": null,

    20 "email": "[email protected]",

    21 "password": null,

    22 "firstname": "Test Customer-m",

    23 "middlename": null,

    24 "lastname": "Test",

    25 "type": null,

    26 "company": null,

    27 "vatnumber": null,

    28 "cocnumber": null,

    29 "sameaddress": false

    30 },

    31 "billing_address": {

    32 "name": "Test - billing",

    33 "company": null,

    34 "address1": "123 Test",

    35 "address2": null,

    36 "number": 1234,

    37 "extension": null,

    38 "zipcode": 123456,

    39 "city": "Montreal",

    40 "region": null,

    41 "region_id": null,

    42 "country": "us"

    43 },

    44 "shipping_address": {

    45 "name": "Test Shipping",

    46 "company": "LightspeedHQ",

    47 "address1": "12334 Viger",

    48 "address2": null,

    49 "number": null,

    50 "extension": null,

    51 "zipcode": 1234,

    52 "city": "Montreal",

    53 "region": null,

    54 "region_id": null,

    55 "country": "us"

    56 },

    57 "quote": {

    58 "id": 72758687,

    59 "price_incl": 10,

    60 "price_excl": 10,

    61 "additional_cost": false,

    62 "totals": {

    63 "sub_total": 10,

    64 "taxes": false,

    65 "grand_total": 10,

    66 "giftcard_total": {

    67 "incl": 0,

    68 "excl": 0

    69 },

    70 "combined_taxes": false

    71 },

    72 "tax_override": false,

    73 "vat_shifted": false,

    74 "local_taxes_may_apply": false,

    75 "weight": 907,

    76 "volume": 0,

    77 "colli": 0,

    78 "products": [

    79 {

    80 "id": 114924568,

    81 "cart_id": 72758687,

    82 "created_at": "2021-07-15T12:20:11+00:00",

    83 "updated_at": "2021-07-22T10:51:16+00:00",

    84 "product_id": 23345608,

    85 "variant_id": 38898340,

    86 "is_custom": false,

    87 "custom_checksum": 0,

    88 "custom_data": [],

    89 "quantity": 1,

    90 "has_discount": false,

    91 "discount_percentage": 0,

    92 "tax_rate": 0,

    93 "base_weight": 907,

    94 "base_volume": 0,

    95 "base_colli": 0,

    96 "base_price_excl": 10,

    97 "base_price_incl": 10,

    98 "base_price_cost": 5,

    99 "special_price_excl": null,

    100 "special_price_incl": null,

    101 "special_discount_value": null,

    102 "special_discount_type": null,

    103 "custom_excl": 0,

    104 "custom_incl": 0,

    105 "unit_price": null,

    106 "unit_unit": null,

    107 "weight": 907,

    108 "volume": 0,

    109 "colli": 0,

    110 "price_tax": 0,

    111 "price_excl": 10,

    112 "price_incl": 10,

    113 "price_cost": 5,

    114 "discount_excl": 0,

    115 "discount_incl": 0,

    116 "additional_cost_base_incl": null,

    117 "additional_cost_base_excl": null,

    118 "additional_cost_price_incl": null,

    119 "additional_cost_price_excl": null,

    120 "title": "Hestra Leather Balm",

    121 "fulltitle": "Hestra Hestra Leather Balm",

    122 "variant": "Size : OS",

    123 "brand_name": "Hestra",

    124 "description": "The all-natural Hestra Leather Balm is formulated to protect your sport gloves and is a great way to prevent leather from drying out. Prolongs the life, suppleness and water repellant properties of the leather.",

    125 "article_code": null,

    126 "ean": 7332540723600,

    127 "sku": 91700,

    128 "size_x": 0,

    129 "size_y": 0,

    130 "size_z": 0,

    131 "image_id": 16356438,

    132 "image_thumb": "https://cdn.shoplightspeed.com/shops/622531/files/16356438/50x50x2/hestra-hestra-leather-balm.jpg",

    133 "image_src": "https://cdn.shoplightspeed.com/shops/622531/files/16356438/hestra-hestra-leather-balm.jpg",

    134 "url": "hestra-leather-balm-my20.html",

    135 "stock_available": true,

    136 "stock_on_stock": true,

    137 "stock_track": true,

    138 "stock_level": 5,

    139 "stock_minimum": 1,

    140 "stock_maximum": 5,

    141 "quantity_discount_messages": false

    142 }

    143 ],

    144 "created_at": "2021-07-15T12:19:27+00:00",

    145 "updated_at": "2021-07-22T10:51:16+00:00"

    146 },

    147 "gift_cards": {

    148 "is_active": false,

    149 "cards": []

    150 },

    151 "shipment_method": null,

    152 "payment_method": null,

    153 "discount": false,

    154 "comment": "Testing Order",

    155 "newsletter": null,

    156 "terms": null,

    157 "notifications": true,

    158 "memo": null,

    159 "products": [

    160 {

    161 "id": 114924568,

    162 "cart_id": 72758687,

    163 "created_at": "2021-07-15T12:20:11+00:00",

    164 "updated_at": "2021-07-22T10:51:16+00:00",

    165 "product_id": 23345608,

    166 "variant_id": 38898340,

    167 "is_custom": false,

    168 "custom_checksum": 0,

    169 "custom_data": [],

    170 "quantity": 1,

    171 "has_discount": false,

    172 "discount_percentage": 0,

    173 "tax_rate": 0,

    174 "base_weight": 907,

    175 "base_volume": 0,

    176 "base_colli": 0,

    177 "base_price_excl": 10,

    178 "base_price_incl": 10,

    179 "base_price_cost": 5,

    180 "special_price_excl": null,

    181 "special_price_incl": null,

    182 "special_discount_value": null,

    183 "special_discount_type": null,

    184 "custom_excl": 0,

    185 "custom_incl": 0,

    186 "unit_price": null,

    187 "unit_unit": null,

    188 "weight": 907,

    189 "volume": 0,

    190 "colli": 0,

    191 "price_tax": 0,

    192 "price_excl": 10,

    193 "price_incl": 10,

    194 "price_cost": 5,

    195 "discount_excl": 0,

    196 "discount_incl": 0,

    197 "additional_cost_base_incl": null,

    198 "additional_cost_base_excl": null,

    199 "additional_cost_price_incl": null,

    200 "additional_cost_price_excl": null,

    201 "title": "Hestra Leather Balm",

    202 "fulltitle": "Hestra Hestra Leather Balm",

    203 "variant": "Size : OS",

    204 "brand_name": "Hestra",

    205 "description": "The all-natural Hestra Leather Balm is formulated to protect your sport gloves and is a great way to prevent leather from drying out. Prolongs the life, suppleness and water repellant properties of the leather.",

    206 "article_code": null,

    207 "ean": 7332540723600,

    208 "sku": 91700,

    209 "size_x": 0,

    210 "size_y": 0,

    211 "size_z": 0,

    212 "image_id": 16356438,

    213 "image_thumb": "https://cdn.shoplightspeed.com/shops/622531/files/16356438/50x50x2/hestra-hestra-leather-balm.jpg",

    214 "image_src": "https://cdn.shoplightspeed.com/shops/622531/files/16356438/hestra-hestra-leather-balm.jpg",

    215 "url": "hestra-leather-balm-my20.html",

    216 "stock_available": true,

    217 "stock_on_stock": true,

    218 "stock_track": true,

    219 "stock_level": 5,

    220 "stock_minimum": 1,

    221 "stock_maximum": 5

    222 }

    223 ],

    224 "discount_code": null

    225}

    ____

  • LucienVersendaalLucienVersendaal Moderator, Lightspeed Staff Posts: 779 moderator

    Please check my endpoint and yours. There is a difference between them.

    Your endpoint is fetching all shipping methods that are created in the back office. My endpoint is checking all available shipping methods that you can use in the checkout.

    All calls to create a proper checkout are here https://developers.lightspeedhq.com/ecom/endpoints/checkout/

    I hope this helps.

  • DylanSDylanS Member Posts: 8

    Thank you Lucien,


    We will give this a try.

  • DylanSDylanS Member Posts: 8

    Hi Lucien,


    We tried two different methods here but they aren't returning any results.


    The document you referenced has this:

    https://api.shoplightspeed.com/en/checkouts/{checkout_id}/shipment_methods.json 
    

    But when this is called we receive this response:

    When we change "en" to "US" we get a different response, but still nothing we can use.


    Is there a generic "give all valid methods for checkout" option available? Or do we need to delineate them by country?

  • DylanSDylanS Member Posts: 8

    Hi again Lucien,


    I spoke with our client and they said that they only ship to the lower 48, would that be a different code? (non "US") to use to call for those specific checkout methods?

  • DylanSDylanS Member Posts: 8

    Hi Lucien,

    Just wanted to reach back out again. Is there a direct support line for developers? I would feel more comfortable passing postman collections in a non-forum environment.

    I'm struggling to understand how our user doesn't have any methods set up for the US, and we can't associate the methods we are receiving to the checkout.

    Any assistance would be appreciated.


    Best,

    Dylan

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