Payment Processing Outage

BenVBenV Member Posts: 39
edited July 17 in Payments

Our payment processing stopped working for 20 - 30 minutes starting around 12:30 pm Pacific time on July 17th. The status page says there's an "issue affecting merchants using Lightspeed Payments". We use TSYS/Cayan, not Lightspeed Payments. So why were we affected too? What caused the problem and what steps are being taken to prevent it from happening again?



2 comments

  • bdstrohsbdstrohs Member Posts: 7

    Same here. Yesterday, customers can't order online, today no one can pay with a card. Really regretting making the switch (and large investment) to LightSpeed.

  • BenVBenV Member Posts: 39

    We had another 30+ minute outage today. Support chat had over 800 people in the queue! What's going on Lightspeed? I still haven't received an explanation from support about the July 17th outage. And there seems to be zero support presence in these forums for at least the last couple weeks. ☹️😡


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