Lightspeed API Miscalculating Character Count on Descriptions

westernfoodequipmentwesternfoodequipment Member Posts: 1

We are running into an issue where the LS API is rejecting a items description because according to the API it has over 255 characters (description) but in reality it could only have 60 characters. This is causing a real headache. The description is being populated in Netsuite, and then sent from Netsuite to Lightspeed via In8Sync.

For Example:

Netsuite Field for Lightspeed Description:

Hamilton Beach HBF900S EXPEDITOR™3.5 HP, 3 Speeds , Lid Interlock, 1 Gallon / 4L Stainless Steel Container

Error reporting back from Lightspeed API:

If you do a simple character count, it CLEARLY isn't 255 characters. I NEED HELP! It's preventing our API sync, which includes preventing pricing updates.

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2 comments

  • paul1_apaul1_a Member, Moderator, Lightspeed Staff Posts: 72 moderator

    Hey!

    Thanks for reaching out!

  • paul1_apaul1_a Member, Moderator, Lightspeed Staff Posts: 72 moderator

    I just tried it out and was able to update the description of an item using 255 characters. It should allow you to do the same.

    Please let me know if you still have this issue.

    Thanks!

    Paul

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