Employee punch clock displays "OUT" at all times

boviobovio Member Posts: 26

Like the headline says, on the left sidebar next to the employee's name, it used to have a clock for how many hours have been worked. Now it just says "OUT" even if you're clocked in.


  • dkoleanb21dkoleanb21 Member Posts: 18 ✭

    This is an issue for us as well--staff members have been confused and because they thought they were clocked out have actually clocked themselves out when they were supposed to be clocked in.

    Now that we're aware of this bug in Lightspeed, we're able to work around it, but it's frustrating to have so many things not working properly (ie: the reorder report, special order handling, etc.) I'm hoping Lightspeed can get it together, so we don't have to switch POS providers.

  • boviobovio Member Posts: 26

    Looks like it's been resolved as of this morning

  • dkoleanb21dkoleanb21 Member Posts: 18 ✭

    That's good to know that it's working for you now.

    It's not working for us yet. Hopefully, it updates on our account soon.

  • boviobovio Member Posts: 26

    Spoke too soon- as soon as I refreshed my page, it's back to OUT.

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 796 moderator

    If you're experiencing these issues, we recommend contacting support so they can either open an investigation or associate your account with the ongoing investigation, if there is one.


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.

    All the best!


    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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