Credit card chip reading

escapistescapist Member Posts: 3

We've noticed that credit card chip reader is incredibly fast on customer-facing terminal (Verifone P400) using Lightspeed Payments. It tells customer to remove card but then processes on our screen for what seems like 10 seconds. Meanwhile the customer thinks the transaction has processed and is trying to walk away and we have to let them know it's still processing and then print their receipt. Is there a way for that wait time to be while their card is inserted so they do not think it's done? Thanks.

1 comment

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 704 moderator

    Hey @escapist


    This is expected as the payment can take upwards to 30 seconds (depending on the stability of the connection etc) to transact before being approved, however it is not necessary for the card to be inserted in the machine.


    Thank you for your feedback however! It'll be noted here as a requested enhancement.

    ———


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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