200 Status OK response API

MitchellWarmerdam

Hi,

We’ve been trying to connect our Kiosk with Lightspeed Restaurant. In the staging environment, we’ve been able to set up the connection successfully using the product ID’s for a non-establishment profile. The first client that will be using this API has an establishment profile with multiple stores in it.

We’ve connected the profile with the credentials of the first store. Thereafter we added the correct Company ID, Customer ID and Payment Type ID. This payment type ID was specifically created for our Kiosk. Since this is an establishment, we used the PLU codes to connect the products.

Attached you can find the code for sending orders. All we get is a 200 status ok response. After that, the order cannot be found in the Lightspeed reports.

Any suggestions on what we can do to fix this?

Screen Shot 2021-08-21 at 11.40.50.png

Many thanks

LucienVersendaal

Hi @MitchellWarmerdam,

Thank you for contacting us.

Can you show me the requestURL? When you're getting a 200 OK code, you've also got a response, can you show me the response when sending the order?

MitchellWarmerdam

Hi Lucien,

Please find a screenshot attached with the response and URL.

Screen Shot 2021-08-24 at 12.36.30.png

LucienVersendaal

Hi @MitchellWarmerdam,

Can you tell me on which server this account is on? You can check that in the company endpoint https://developers.lightspeedhq.com/resto-api/endpoints/corecompany/#get-all-companies

MitchellWarmerdam

Hi @LucienVersendaal

Lightspeed server is euw1

LucienVersendaal

Hi @MitchellWarmerdam,

It seems that the productPLU:OS35 doesn't exist for this company.

MitchellWarmerdam

Hi Lucien,

That's weird, it does show PLU code OS35 when I review the menu. Please find a screenshot attached. As you can see, a separate category was created for Onesix Kiosk.

Do we need to change something in this account to activate these PLU codes?

Schermafbeelding 2021-08-30 om 21.09.26.png

Schermafbeelding 2021-08-30 om 21.09.38.png

LucienVersendaal

Hi @MitchellWarmerdam,

Okay I see the product does exist.

I checked the server logs, and they are telling me that the product can't be found.

I guess that I see what is going wrong here, when I look at your payload I see you're using "productPLU" instead of "productPlu", can you make this change and try again.

MitchellWarmerdam

Hi Lucien,

Thanks for your support. We changed the payload to "productPlu". Afterwards we tried sending orders as follows:

• Orders with a productID
• Orders with a PLU code, connected to "One Six" menu
• Orders with PLU code, connected to "OUT Bubble Tea"

Neither seem to work. Can you see in the server logs what the latest error response is?

Many thanks,

Mitchell

LucienVersendaal

Hi @MitchellWarmerdam,

Can you send me the payload?

MitchellWarmerdam

Please find it attached

Screen Shot 2021-09-14 at 14.56.02.png

LucienVersendaal

Hi @MitchellWarmerdam,

I've checked the payload but I don't see anything wrong here, also I can find this receipt in the resto manager:

The response you got after creating the order 5328920 is the orderID which you can retrieve by doing GET/rest/onlineordering/customer/5143468/order/5328920