Lightspeed Hub- Label Printer Issues
Every day I have to unplug, change USB ports and turn off/on my label printer to get it to work properly. I had zero problems before the HUB. I have spoken with multiple customer care specialists to help me with the issue. But it still happens. Is this being addressed? Is anyone else having these issues?
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Having major issues daily with both receipt printer and label printer. I don't understand why it constantly disconnects and was told the hub would fix all issues. UGH! So incredibly frustrating. And customer service is NO help.
Same here, just have to keep re - installing it every morning and power cycling the printer. Takes a few minutes, but add that up over the course of a month and I am losing an hour of time I could be doing something else in the store. 12 hours if this goes a full year without a resolution. Horrible, sloppy coding!
Totally agreed. so frustrating with the receipt printer and label printer is not working frequently. Store ladies keep calling for the receipt not printing. Lightspeed Hub is so unstable program!!
And a month later we still have the same issues in our store. They have one product. POS. Do it right.
Having the same issues! Mainly my receipt printer disconnects almost every transaction. We have to turn it off and back on to reconnect. It takes about two or three minutes while our customer is just standing there. Very inconvenient. Been using Lightspeed for two weeks and already frustrated with this issue! Need to have a resolution quick!!
I'm having the same problems. Is there a solution coming???????
I thought that there was a post on here about being able to disable both the Zebra BrowserPrint middleware and the Lightspeed Hub. That way the client can just communicate directly with the printer. Has anyone tried going that route?
I have that issue periodically too
We are same the exact same printer issues. Our printer is disconnecting from the hub daily and it is so frustrating to have to reset it daily. Lightspeed needs a fix for this please.
Did anyone try to disable this "feature"? Check this thread --> https://community.lightspeedhq.com/en/discussion/comment/22922#Comment_22922. Looked under the settings as specified but didn't see anything listed to disable...lol.
We tried it, but it didn't meet our needs. I was able to get it to print with the system ID but not the barcode (as desired).
We were able to identify the daily disconnect issue using label printers within the Hub.
After the computer enters sleep mode by a manual or automated action, the label printer shows as
Not respondingin the Lightspeed Hub upon resuming the session. This issue is caused by an out of date firmware on the printer (below
v84.20.22Z) where the printer is no longer able to receive or reply to commands. Updating to the latest firmware version solves it!
Solution (recommended, Windows only)
v84.20.23Zas well as
Printer > Auto-Detectmenu
File > Select firmware fileand from the unzipped folder select
v84.20.23Z.zpl. After a few seconds you should see the file linked to the printer in the list
Printer > Download allto install the new firmware version on the printer (usually take 2-3 minutes)
More information can also be found here https://www.zebra.com/us/en/support-downloads/knowledge-articles/using-the-z-downloader-utility-available-from-the-zebra-website.html
If you need assistance, please contact support