Lightspeed credit card terminals fail

CampusStoreCampusStore Member Posts: 3

Why is it that everytime there is an update the credit card terminals fail? We have been in touch with customer service but after almost 6 hours we have been down still. Why has there not been any solution to this after the first times that this happened? We have cleared the cache, rebooted, deleted the terminal, unpaired the terminal, added it back in, paired it again but it still fails. Our IT folks say that everthing is fine on our end. We are not on WiFi, using the Lightspeed app on our Ipads.

7 comments

  • DustinDustin Member Posts: 5

    I am experiencing the same issue whether on wifi or ethernet. Have had to uninstall and reinstall the terminal about 10 times. IPAD is up to date but the terminal will only work one time before it disconnects again. Had a multi-hour chat with customer service and exhausted all options with no consistent result.

  • POS_EvoPOS_Evo Member Posts: 3

    Same issue here. No fix communicated from support for 3 days now. Only workaround for us is to force close the LS iOS app and reopen.

  • stjoewineshoppestjoewineshoppe Member Posts: 1

    Same issue. Assuming it had to do with the recent update. Don't update if you haven't yet - until they fix this issue.


    Only solution we have found so far, is to force close the iOS app and reopen after every CC transaction. Annoying.

  • DustinDustin Member Posts: 5

    Have switched over to the PC with a different scanner. It is not as sexy and certainly more work than the IPAD but the terminal works with the PC and the transactions are faster than doing manual entry of credit card which is all we can do with the terminal disconnected from the IPAD. Hopefully there is a fix soon.

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 758 moderator

    Thank you so much for bringing this to our attention.


    There was an ongoing investigation that was concluded this morning and a fix has been rolled out. Of course, we do recommend that when you experience this, to contact our support team before posting on the community, as we'll create a ticket, link it to the ongoing investigation, notify you once a resolution has been provided and offer any workarounds if there are any.


    Hope this helps!

    ———

    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

  • rosemontgardensrosemontgardens Member Posts: 2

    Vanessa,


    we continually are losing connection to our receipt printer and credit card machine. The HUB is horribly unstable, breaking with every update.

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 758 moderator

    Hey @rosemontgardens

    Thanks for providing this feedback, as mentioned in my previous reply, if you're experiencing issues using that software, try to gather as much information as possible (when does it break, are there specific things you can do to break it, do you notice any patterns that you go through before this happens etc) and contact our support team so we can help.

    ———

    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    All the best!

    Vanessa

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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