No keypad to input custom tip

BeerSauceShopBeerSauceShop Member Posts: 1
in Hardware

I submitted a ticket asking this question but have seen no response in the past week. Thought I'd ask here.

On the customer facing display, when the choice for "Custom Tip" is chosen, no keypad appears on screen to input an amount. Am I just missing something? Is there a setting that needs to be changed?

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