Feature Requests?

This forum could be so useful!  You guys should onboard this by default.

I have a few feature requests:
  1. I would like to use the kitchen menu on a small screen like an iPhone.  We're a cafe, so many orders are small and easy.
  2. Would like to see the inventory management a bit more streamlined.  Here's a mockup.

10 comments

  • YorickYorick Moderator, Lightspeed Staff Posts: 11 moderator
    Hello,

    Thank you for the feedback!

    1. I'm not sure what you mean by "kitchen menu". We have different apps:
    - Self-order menu https://resto-support.lightspeedhq.com/hc/en-us/articles/227072088-About-Self-Order-Menu
    - Kitchen display https://resto-support.lightspeedhq.com/hc/en-us/articles/227137987-About-Lightspeed-Kitchen
    - Customer facing display https://resto-support.lightspeedhq.com/hc/en-us/articles/115001010114-About-Customer-Facing-Display
    And finally the Lightspeed Restaurant app is already compatible with the iPhone.

    2. I actually found the feature request you submitted to support about this! Our Product team regularly review requests and decide if and when it could eventually be implemented. We will keep you updated on your existing ticket. 

    Thank you.
    Support - Manager
    Lightspeed HQ
  • JasonNJasonN Member Posts: 2
    I would like to see timed events apply to Modifiers and Discounts.  We regularly run repeating features, and would rather not have them as separate items, or do the amount of work required to set this up when it could be much simpler. 

    For example:  we offer additional shots at half price every Monday (we are a coffee shop  ;)  It would be great to have the modifier (add shot) discounted on Mondays or be able to change the modifier group for just Mondays.
  • JasonNJasonN Member Posts: 2
    Similarly, being able to route items based on Modifier.  For example we offer Sandwiches cold or grilled.  They only need to be sent to the KDS if they are to be grilled.  I would rather not have separate items for grilled or cold, for reporting purposes and would like to have just the grilled sandwiches sent to the kitchen.

    Thanks!
  • CatherineCatherine Member, Lightspeed Staff Posts: 29 Lightspeed
    Hi Jason, 

    Both of these requests will have to be feature requests. 

    1. Our developers are currently working on a feature to have the timed events be applied to modifier prices as well.

    2. I created a separate feature request ticket to be able to assign individual products or modifiers instead of categories to printer templates so you have the option to send only the grilled sandwich to the kitchen without having to create 2 different products and have them linked to 2 different categories.

    As always, as it depends on many factors, there is no guarantee if or when it would become available as a feature, but you can check our release notes page now and then to see if your feature is among them. See the link below.  


    https://www.lightspeedhq.com/release-notes/restaurant/


    **For future reference, if you have questions or need technical assistance, instead of using this fiplease call our 24/7 phone support line directly or send us an email at [email protected] We have amazing agents on the phone line and email tickets are usually answered within the first 24 hours. 


    Warm regards,

    Catherine Desgroseilliers
    Lightspeed Support

    Visit our Help Center
    Toll-free: 866-932-1801 | Montréal 514-907-1801
    Australia: +61-2-8488-3146 | United Kingdom +44-20-3695-9599



  • CatherineCatherine Member, Lightspeed Staff Posts: 29 Lightspeed
    Hi Jason, 

    Both of these requests will have to be feature requests. 

    1. Our developers are currently working on a feature to have the timed events be applied to modifier prices as well.

    2. I created a separate feature request ticket to be able to assign individual products or modifiers instead of categories to printer templates so you have the option to send only the grilled sandwich to the kitchen without having to create 2 different products and have them linked to 2 different categories.

    As always, as it depends on many factors, there is no guarantee if or when it would become available as a feature, but you can check our release notes page now and then to see if your feature is among them. See the link below.  


    https://www.lightspeedhq.com/release-notes/restaurant/


    **For future reference, if you have questions or need technical assistance, instead of using this forum please call our 24/7 phone support line directly or send us an email at [email protected] We have amazing agents on the phone line and email tickets are usually answered within the first 24 hours. 




  • CatherineCatherine Member, Lightspeed Staff Posts: 29 Lightspeed
    Hi Jason, 

    Both of these requests will have to be feature requests. 

    1. Our developers are currently working on a feature to have the timed events be applied to modifier prices as well.

    2. I created a separate feature request ticket to be able to assign individual products or modifiers instead of categories to printer templates so you have the option to send only the grilled sandwich to the kitchen without having to create 2 different products and have them linked to 2 different categories.

    As always, as it depends on many factors, there is no guarantee if or when it would become available as a feature, but you can check our release notes page now and then to see if your feature is among them. See the link below.  


    https://www.lightspeedhq.com/release-notes/restaurant/


    **For future reference, if you have questions or need technical assistance, instead of using this forum please call our 24/7 phone support line directly or send us an email at [email protected] We have amazing agents on the phone line and email tickets are usually answered within the first 24 hours. 




  • Jake_McJake_Mc Member Posts: 15

    Free form field for discount.


    Hey,


    We'd like to be able to do a free form rather than pre-set discount.

    Often we will negotiate a discount with the customer that is not in the system already, i.e. $38.50

  • Katherine_WelfordKatherine_Welford Moderator, Lightspeed Staff Posts: 45 moderator

    Hi Jake!

    Open price discounts are in fact possible, however there's a trick to it. Also, it doesn't work on Reduction Ticket, only Reduction Current. If you apply it at the end of the meal it will do the same thing. Create your Open Price Discount of the type Reduction Current (you can either do dollar amount or do % with Reduction Current %) at a 0.00 value. Before clicking on the discount to apply it, click on the $ Price icon at the left of the screen, then the discount. This will open up the Price popup when you can enter the amount, whether it be dollar amount or percentage depending on the type of discount.


    The users applying this discount will need the Allow modify receipt item price role.


    That should do the trick!

    Lightspeed Restaurant tech support

    Lightspeed HQ


    Visit our Help Center

    Toll-free: 866-932-1801 | Montréal 514-907-1801

    Australia: +61-2-8488-3146 | United Kingdom +44-20-3695-9599

  • george23george23 Member Posts: 1

    Hi

    I would like to have the ability to create event triggered text messages. For example valued customer checks in with the host, Employees 15 minutes Late, We haven’t sold enough of a particular item by a certain time or we sold too much and I need to go get cook to prep more. It would be cool to receive these messages to my iwatch and deal with them the minute they happen and not have to be in front of pos or rely on others to inform me.

    😀 thank you

  • Katherine_WelfordKatherine_Welford Moderator, Lightspeed Staff Posts: 45 moderator

    Hi George,

    For this I'm going to have to create a ticket and from there a Feature Request so the devs can determine if that is something they can squeeze into the product.

    We will keep you posted.


    Best regards,

    Lightspeed Restaurant tech support

    Lightspeed HQ


    Visit our Help Center

    Toll-free: 866-932-1801 | Montréal 514-907-1801

    Australia: +61-2-8488-3146 | United Kingdom +44-20-3695-9599

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