Reporting Issue

Hello,

This is related to case #2309604

When I run Sales and Payment reports, There is often an amount that appears in the top right in the "Balance" box. This amount is not accounted for in the reports for the period, and throws off the calculation of :

SALES + DEPOSITS = PAYMENTS - REFUNDS

When talking with support, it looks like sometimes the dates get messed up between the Sales and Payments, probably from the user not clicking "finish" on the sale.

How can Lightspeed Retail justify having reports that are simply wrong? If I am to be able to do the accounting for a business, I need the math to be correct in the reporting.

Please fix this with either a workflow for Sales staff to be able to address orphaned sales before they can close the day, or at least automatically close them in a way that makes the reporting work properly.


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