Payments accepted directly on the website

rylanrylan Member Posts: 2
edited January 18 in Feedback

I'll preface this discussion with a general statement: Lightspeed's functionality and service(s) have degraded immensely in the year I've used it.

From clueless support agents to zero ability for customization - it's like Lightspeed expects its customer base to follow a structure designed by Lightspeed's own ill-informed interpretation of how a business should be run.

I've lost an unimaginable amount of customers after switching to Lightspeed's e-Commerce program, and I think that the level of support provided to rectify it is appalling.

In regards to payments, I want PayPal. Stop trying to sell me on a partner program when PayPal is among the most trusted in the world. Earlier in the year I was invited to take part in the Braintree payment gateway, and the dedicated developer at PayPal couldn't even get in contact with a Lightspeed developer. Zero response. Why do paying customers of Lightspeed not receive the simple ability to speak to a developer? Instead, the alternative is support agents who are taught to copy and paste the same jargon with no alternative.

I need PayPal to work. I do not want my paying customers transferred off the site. It confuses them, and in turn we lose a sale. It shouldn't take brain power to buy something online.

How do I get Payflow set up so I can have PayPal processing my customer's payments WITHOUT leaving our website?

Post edited by VD_LS on

1 comment

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 796 moderator

    Hi Rylan,

    Thank you for sharing your feedback and I understand wanting to get this integrated into retail to allow for a smoother payment-taking workflow.

    For the time being, Lightspeed can integrate utilizing one of many payment gateways, however paypal is currently considered a non-integrated payment.

    You could consider creating a custom menu button by going to Settings -> custom Menus -> Register:Sales Tab and creating a button with the behaviour type : Open Web Page, however this will, as you mentioned, leave the Lightspeed page to open this web address.

    Another option would be to open a new tab while in the sale and saving the Paypal link as a bookmark for easy-acces.

    I've also moved this thread to our Feedback forum for it to be considered as a requested feature enhancement. 


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.

    All the best!


    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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