Disappointing customer service

Christian DayChristian Day Member Posts: 11

I have well over 2,500 products in two shops that I need to remove images for that all begin with 978 (books) and there is no way on our end to do this on import. What's more disappointing is that Lightspeed claims they can only remove images en masse on their end by date. This is not true, as any database programmer knows. Maybe it isn't possible with the back-end tool the Tier 2 support staff has access to, but there are myriad ways to manipulate raw data in a database. I've even offered to pay them to do it and no one seems to care, so, with the staffing shortage the way it is, I have no idea how our company is going to manually remove 2,500 images and utterly disgusted that I have to choose between that hell and the hell of finding a completely new POS and Web store setup that will communicate with one another.

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