Why do we get "message": "error looking up account".

ElenaB · April 21

We've got an issue. We had such an issue with a lot of orders.

We placed an order and got this notification at 2022-04-14T16:33:21.033+0000

{
  "thirdPartyReference": "95f43170-bc10-11ec-b452-b1271b6b32f4_1",
  "businessLocationId": 683990721757446,
  "status": "check_was_updated",
  "ikentooAccountId": 12350663791314408,
  "ikentooAccountIdentifier": "A718903.15750",
  "type": "ORDER"
}

So we tried to request the order via the following url:

https://api.ikentoo.com/o/op/1/order/account/12350663791314408/getCheck?businessLocationId=683990721757446

However, all our requests received the following response:

{
    "timestamp": "2022-04-14T16:42:44.989+0000",
    "status": 404,
    "error": "Not Found",
    "message": "error looking up account",
    "path": "/o/op/1/order/account/12350663791314408/getCheck"
}

Even though the order was still active because we could add stuff to it and received success notifications like the following notification that we got at 2022-04-14T16:47:17.751+0000

{
    "thirdPartyReference": "898b3e40-bc12-11ec-a82a-6df32a42d628_1",
    "businessLocationId": 683990721757446,
    "status": "success",
    "ikentooAccountId": 12350663791314408,
    "ikentooAccountIdentifier": "A718903.15750",
    "type": "ORDER"
  }

Please advise and let me know if you need any additional information.