Theme export not working

michaelsteelemichaelsteele Posts: 42Member
Hi, I'm trying to export a theme from the theme editor. The download link of the export gets emailed to me but the server it's hosted on seems to be down. I've tried this with multiple shops/themes and get the same result.

Is this a known issue?

3 comments

  • JoeyJoey Posts: 177Administrator, Moderator, Lightspeed Staff moderator

    That is unfortunalely a known issue at the moment, if you look at the URL you will see:
    https//static.shoplightspeed.com/......

    There is a missing colon after the https, it should be:
    https://static.shoplightspeed.com/.....

    When you add the colon and hit enter it will download the theme export. I will create a ticket for you so I can let you know when the issue is resolved.
    eCom Support Team
    Lightspeed HQ
  • michaelsteelemichaelsteele Posts: 42Member
    ok, well that's an easy fix for the time being. Thanks, Joey.
  • JoeyJoey Posts: 177Administrator, Moderator, Lightspeed Staff moderator
    Luckily it is, you're welcome!
    eCom Support Team
    Lightspeed HQ
Sign In or Register to comment.