Theme export not working

michaelsteelemichaelsteele Member Posts: 42
Hi, I'm trying to export a theme from the theme editor. The download link of the export gets emailed to me but the server it's hosted on seems to be down. I've tried this with multiple shops/themes and get the same result.

Is this a known issue?

3 comments

  • JoeyJoey Administrator, Moderator, Lightspeed Staff Posts: 193 moderator

    That is unfortunalely a known issue at the moment, if you look at the URL you will see:
    https//static.shoplightspeed.com/......

    There is a missing colon after the https, it should be:
    https://static.shoplightspeed.com/.....

    When you add the colon and hit enter it will download the theme export. I will create a ticket for you so I can let you know when the issue is resolved.
    eCom Support Team
    Lightspeed HQ
  • michaelsteelemichaelsteele Member Posts: 42
    ok, well that's an easy fix for the time being. Thanks, Joey.
  • JoeyJoey Administrator, Moderator, Lightspeed Staff Posts: 193 moderator
    Luckily it is, you're welcome!
    eCom Support Team
    Lightspeed HQ
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