Gift Cards failing
Here is the transcript of today's problem de jure (a little French there for our friends in Montreal):
Chat started on 27 May 2022, 07:02 PM (GMT+0)
(07:02:44)*** Alan Lloyd joined the chat ***(07:02:44)Alan Lloyd
Account ID: xxxxx
We have had several problems trying to redeem gift cards lately. This is a screen-shot of today's error:
Visitor uploaded: gift-card-problem.JPG
(07:03:32)*** Vincent C joined the chat ***(07:03:51)Vincent C
Hi good day! My name is Vincent from Lightspeed Retail Chat Support
One moment while I open the account
The Error has already been reported to our Development Team and they are already working on a fix. I will tag your account on the ticket so that once the fix has been released you will be notified.
Can you please provide me your Active email address and phone number
I did that at the start of the chat . . . .but here I'll do it again . . . xxxxxxxxxxxx
Is this a widespread problem, or is it just me?
multiple users are affected
THank you for the infomation. I will let you know as soon as the fix is released
So, why isn't this reported on the Lightspeed Status page? Why is there nothing about this on any of your forums? No communication about this for users to see?
Its not disabling the payment system and POS is operational
But it's not operational for everyone with regard to gift cards.
but other payment methods are still working
And . . . gift cards are part of the payment system, no?
Thats why the development team is working on it
Okay -- thanks for your help. I'm going to post the transcript of this chat on the Lightspeed Community Board page so that other users having this same problem will at least know about it . . . .assuming they look there.
(07:14:07)*** Alan Lloyd left the chat ***