Please allow multiple refunds on the same sale without card present

meraleymeraley Member Posts: 9

It would be very helpful to allow certain user levels to refund a transaction more than once, without a card present. I understand the need for fraud prevention. Allowing an admin or manager the ability to refund the same transaction more than once would be a game changer for our customer service standards. Right now, if someone needs to receive a second refund, we have to mail them a check or go through a bank transfer which is a terrible customer experience. And the customer doesn't understand why we can't simply refund their same card again.

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