How can I update the status of a special order to "Ready for Pickup"?

Wynner

Our business is very dependent on special orders, but Lightspeed has no special order fulfillment, so I am creating our own system.  I have all the item data and special order data, but it doesn't look like there's a way to "complete" a Special Order through the API.  Any advice is appreciated.

Adrian Samuel

Hey @Wynner, the API only allows you to read Special Orders and not create them. You could insert your own "status" in a notes field of a Purchase Order or utilise the Custom fields feature on an Order and dynamically change the status of that depending on the availability of the goods.

Someone would need to manually interface with the application in Lightspeed at that point if you would complete the order.

Wynner

This is really unfortunate, considering how ineffective the Lightspeed Special Order system is.

gregarican

We are looking to potentially utilize the LS Retail special order function in the near future. For now we are just using a separate ERP package, specifically Microsoft Dynamics GP. Out of curiosity, @Wynner, when you mention that LS Retail doesn't support special order fulfillment, exactly what is the gap? It doesn't port the special order into a PO, the received special order isn't pushing into inventory, etc.?