Missing custom fields for specific user (using load_relations=all)

thomasArturethomasArture Member Posts: 2

I've integrated the API call to retrieve items from an account using the endpoint:

https://api.lightspeedapp.com/API/Account/{ACCOUNT_ID}/Item.json?load_relations=all

(stripped the limit/offset parameters). This works well for all accounts we have linked, except one. The customer has custom fields in their Lightspeed environment, but the API doesn't return them.

2 comments

  • thomasArturethomasArture Member Posts: 2

    For other customers, sometimes custom fields are missing as well. All products have the custom fields set, but only a few products have these values in the API-response.

  • Adrian SamuelAdrian Samuel Moderator, Lightspeed Staff Posts: 625 moderator

    Hey @thomasArture could you private message me your account_id and the customerIDs in question so I can look into this?

    Adrian Samuel

    Integrations & Solutions Developer - Strategic Solutions

    Lightspeed HQ

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