create a product return .. not working
Leffelaer Kristof
Member Posts: 20
in Development
Hi,
I want to create a product return to : https://api.webshopapp.com/nl/returns.json
i have try with the method post and also with put (no difference)
i create this string :
{"return" : {"customerId" : 112972312 , "orderId" : 162728595 , "orderProducts": [{"quantity" : 1 , "id" : 325101505}] , "status" : "new" , "updateStock" : false , "notifyStatus" : false , "returnReason" : "kleur" , "returnAction" : "" , "staffNote" : "" , "mailMessage" : "" , "customerComment" : "" }}
but i get a error : 400 (invalid command)
I dont see wher the problem is, somebody that can help ?
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26 comments
Looking at the API docs, you definitely should be issuing a POST request to create a new return --> https://developers.lightspeedhq.com/ecom/endpoints/return/#post-create-a-return.
Quick couple of questions --- 1) have you verified that you have access scope permissions to access this function?, 2) have your verified that the customer ID, order ID, and item ID are correct?, 3) have you tried setting those empty string fields as null or leaving them out entirely? (e.g. - returnAction, staffNote, etc.).
Thanks for your comment.
The id's are correct, I have checked several times, as you wrote, I removed all optional fields and only tried the interlaced fields by means of the POST method. but i get a 400 error. I'm going to ask lightspeed if I have permission to perform this action.
Deze jsondata heb ik proberen door te sturen : {"Return" : {"customerId" : 123324475 , "orderId" : 163235819 , "orderProducts": [{"quantity" : 1 , "id" : 326083153}] , "status" : "new" }}
naar het adres : https://api.webshopapp.com/nl/returns.json
If you have any tips, please let me know
Hi @Leffelaer Kristof,
Thank you for reaching out to us.
Can you provide me your shop number, so I can check for you?
Thank you ! @LucienVersendaal
the shop id : 292169
Hi @Leffelaer Kristof,
What I see is that this item doesn't exist anymore, and the Return is manually created.
hi @LucienVersendaal
that may be correct, because I created the return via the manual way (dashboard ecom) because I can't wait until I have the api ready! but I did try before doing this.
The fact that the product no longer exists does not play a role, you can also create it via ecom dashboard .... something is wrong but I cannot find it I have checked the manual again .... unless I have no rights did this run because he? the ecom is linked to lightspeed retail?
but this should make no difference, would it?
No that doesn't matter you can create a return with eCom API if you have also a Retail account that is linked to it.
Can you share me your KEY that you are using, so I can check the rights?
@LucienVersendaal
I thought so too .. wouldn't make sense,
hereby the key ...: 6fcc8095a093f4d517a4b3eb1a79f7e9
Is it an option that I send the date and time so that you can see a little more in the logs?
Can you check again now, there was something with the rights.
@LucienVersendaal
Ik heb vandaag geprobeerd maar zonder succes.
deze string heb in een POST gegeven :
{"Return" : {"customerId" : 123616357 , "orderId" : 163656327 , "orderProducts": [{"quantity" : 1 , "id" : 326876497}] , "status" : "new" , "updateStock" : "false" , "notifyStatus" : "false" , "returnReason" : "te groot" , "returnAction" : "" , "staffNote" : "" , "mailMessage" : "" , "customerComment" : "" }}
naar : https://api.webshopapp.com/nl/returns.json
tussen 15u en 16u een paar keer uitgevoerd ... error 400 methode niet toegestaan.
Ik snap er niks van !
I'm trying to create a return with your payload and was getting an error message, "This feature has been disabled". I guess you got the same. The merchant needs to enable this setting in the back office. As you can see it is disabled.
@LucienVersendaal
Great job !!!!
That was the problem now, i enabled it and try again and it works....
Thank you verry much
Have a nice evening
Perfect!
Good to hear that.
Hi @LucienVersendaal , after create a return, i have to make a credit invoice ... but i get a error 401 not autohrised .. can you check again for the rights ? or is here also a setting in lightspeed ?
without credit invoice my retail not update the stock.....
thanx
@Lightspeed Team @LucienVersendaal
Could jullu check if I have rights to create a credit invoice with this api key?
We get the error : error 401 not autohrised
key : 6fcc8095a093f4d517a4b3eb1a79f7e9
Thanx
Hi @Leffelaer Kristof,
You've full permission. What is the request you're making? Please provide me the payload and request.
hi, @LucienVersendaal
https://api.webshopapp.com/nl/orders/164149210/credit.json
(164149210 = the order id)
with POST
{"credit" : { "creditPayment": true , "creditShipment": true , "notifyNew": false , "updateStock": true , "orderProducts" : [{"quantity" : 1 , "id" : 327828389}] }}
(327828389 = the product id)
this i try to post at 28/10 on +/- 16u50
Thanx in advance
Hi @Leffelaer Kristof,
I see this order has already a credit invoice manually created, so I can test it on this order. Everything is looking good about your code, all IDs are correct.
@LucienVersendaal
Thanx, but its not working !
I created it manualy, when i have a new retour i let you know ! maybe this evening.
Yes please let me know.
Hi @LucienVersendaal
I have a new order that you can est to make a credit invoice true the api
Ordernr :
ord03596
id order :
164708945
request string tha i use :
https://api.webshopapp.com/nl/orders/164708945/credit.json
payload that i have created :
{"credit" : { "creditPayment": true , "creditShipment": true , "notifyNew": false , "updateStock": true , "orderProducts" : [{"quantity" : 1 , "id" : 328893845}] }}
Thanx
Hi @Leffelaer Kristof,
Thanks. As you can see I used your payload and was getting a 200 status.
Also in the UI it is correct:
Are you using an Authorization : Basic key:secret token in the header?
@LucienVersendaal
Yes , the same that i use for make a return (that works fine)
This is the code :
httpWebRequest.ContentType = "application/json"
httpWebRequest.Method = "POST"
httpWebRequest.Headers.Add("Authorization", "Basic " & Convert.ToBase64String(Encoding.UTF8.GetBytes(Home.apikey & ": " & Home.apisecret)))
ServicePointManager.SecurityProtocol = SecurityProtocolType.Tls12
@LucienVersendaal
I found the probleme... a stuppit space after the : between api key and secret !
Just one more question about to create a return.
every time i post a return it gets the status "New" i have try to give the payload status : "authorized" but in lightspeed it comes as "New"
Is it not possible to to this at once or have or must i make a sepperate request to change it ?
Thanx
Hi @Leffelaer Kristof,
Okay good to hear that you've found the issue.
The first creating of a return is always a status "new". So you'll have to update the status in a separate call.