Missing Sales buttons (Shortcut keys do nothing)

BenGoddardBenGoddard Member Posts: 5


When I select Sales from the side menu, sometimes only one or two Sale category buttons show up.

This is what I Expect to normally see:

  • Continue Sale ALT+S
  • Continue with the current sale.
  • Special Order ALT+O
  • Lay-by ALT+A
  • Refund ALT+R
  • Workorder ALT+K
  • New Sale ALT+N

Nut may times these do not show up and I even ALT+ commands do nothing.

This is especially annoying if a customer needs a refund, as sometimes I have to log out completely and even restart the browser just to see if they will show up again

1 comment

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 788 moderator

    Hi @BenGoddard ,

    This seems incredibly specific to your setup, especially since you mentioned your web browser was also acting up in a previous post. I highly suggest calling in to our support team for them to best assist you.


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.

    All the best!


    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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