API Push Limit
I've contacted my Lightspeed account manager as well as the API team, and I've been told to post my request here, since apparently you monitor the forum quite often.
Here is what I mentioned in the email exchange:
"Just to briefly explain what we do, we offer contactless payment solutions to businesses and currently we are integrated with LS to fetch inventory information.
This week, my development team has been debugging our latency issues and our payment refusals, and after the investigation, they discovered that it was due to Lightspeed's API push limit.
My devs told me that basically your API is point-based, meaning that every push or update takes away points. They optimized the amount of pushes to the API, but we are still very limited by our current limit.
Right now, if 6 people try to pay at the same time in a store, the payments will be declined. Our devs told me that the best short term solution will be to bump the API push limit, so we can reduce the number of declined payments.
Please let me know if there is a way to upgrade our limit as it will drastically help us develop a much more solid integration."
Don't hesitate to reach out if you have any questions.