Custom label template not being used

gblache · December 2018

We've got a custom ItemLabel template setup in our instance and it seems to be ignored when we print through Zebra print. What can we do to get it working?

Adrian Samuel · December 2018

@gblache that is expected behaviour. You need to have Zebra print turned off for the custom template to work.

gblache · December 2018

Gotcha, thanks. I cannot for the life of me figure out how to disable zebra print, could you point me in the right direction?

gblache · December 2018

N/m found it.

Ausso · January 2019

Hi @Adrian Samuel
I'm having an issue here as well. I've gone through the configuration steps and double-checked. Turned off the Zebra Print software, but I cannot for the life of me get lightspeed to bring uo the default print dialog when trying to print a label with the custom template. Instead I am always greeted with the Zebra label print dialog that "cannot detect" to a printer. Is there something I may have missed?
Thanks in advance.

-Austin

Adrian Samuel · January 2019

@Ausso, there might be something you've overlooked or some lower level configuration that needs to be explored, but you'll be better served speaking to our support team for assistance in this!

You can find out information on how to do this here:
https://retail-support.lightspeedhq.com/hc/en-us/requests/n

Ausso · January 2019

Thanks @Adrian Samuel
I'll reach out there.

Shootersshed · February 20

Any chance someone could share how to disable Zebra Print?

When I quit the program, i can no longer find the printer.

mwhiddington · February 20

Go into settings, locations, select "customize" in blue on the right, and then at the bottom uncheck "enable zebra browser print". If you are disabling this to do custom printing you need to use Firefox as your browser moving forward. I didn't realize this and couldn't figure out why my labels kept defaulting to the standard ones. Hope that helps.

Mandy

VanessaD · February 23

Hey @mwhiddington

This should only be a requirement if you're using a Mac computer since the Chrome browser defaults to the settings in the system preferences.

Should you be using a Windows computer, those settings should be set up via your Printers & Scanners settings of Window, so it should default to the right size.

Custom label template not being used

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