Confirmation to change critical values

kcox61kcox61 Member Posts: 1

We have had numerous situations in which a cut/paste mishap or even an accidental keyclick will change a value that is critical. Today we changed a serial# but it has happened with other critical values. There is no way to get it back once changed - it is changed in the customer's prior transactions and in all references to the item. We are trying to order a warranty for their product and of course we lost the serial# which is required.

Lightspeed needs to have a confirmation pop-up "Are you sure you want to change ________" before changing key fields like that. Other quality products have this.

1 comment

  • VanessaDVanessaD Moderator, Lightspeed Staff Posts: 512 moderator

    Hey @kcox61,

    Thanks for the feedback! I'll note it into our internal list of enhancements requested by our customers!


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.


    Vanessa D.

    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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