Items taxable in one location, but not another

JasonRobertsJasonRoberts Member Posts: 28

We have two locations, meaning we collect sales tax for two states. The stores are in Massachusetts and Illinois.

When I make a sale in Massachusetts to a customer in Illinois, I know I can select Set Tax to change the tax rate to Illinois. The problem I'm having is that all items are taxable in Illinois, but many are not in Massachusetts. Here is the scenario:

Customer is in Illinois. I am selling to him in Massachusetts and will be shipping the product. He purchases an item that is not taxable in Massachusetts, but since he is in Illinois, the item IS taxable. I can change the tax rate, as I mentioned above, but the item is still non-taxable in Massachusetts, and any percentage times zero is nothin'.

Please tell me there is a solution that won't require me to change the tax status for each individual item. This should be automated somehow.



  • JasonRobertsJasonRoberts Member Posts: 28

    I think I answered my own question, but wanted to post here for verification and in case someone else has the same issue.

    It appears that any product that is taxable in EITHER/ANY location must have a taxable status of YES (i.e. checked). So for us, since virtually everything is taxable in Illinois, I guess everything goes in the system as taxable. As long as that is done, the Tax Categories and Sales Class Tax Rates seem to do their job.

  • VD_LSVD_LS Administrator, Moderator, Lightspeed Staff Posts: 788 moderator

    Hey @JasonRoberts

    You got it!


    If you have any further questions Please do not hesitate to contact LightSpeed support or check out our Support Page.

    All the best!


    Lightspeed Retail Support

    866-932-1801 ext. 2 (Toll-Free)

    514-907-1801 ext. 2 (Montreal)

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