Refunding part of one customer's invoice to the account of another
One of our customers (A) received 3 presents for her birthday from 3 different people (B, C, D). She wanted to return them for store credit. The original purchasers had multiple items on their invoices. Not all of the items were to be returned for store credit. I was told to change the name on the original invoice (B,C,D) to the receiver of the gifts (A) and then once I refunded to account the correct item, change the name back. (none of this is documented, on LSs Help Site) The first part works - kind of - but the second part does not. I ended up with four customers with the same name (A) so I had to merge them all under the original A. Next I tried to change the name back to B, C, and D so that the other items they purchased would be a sale under the correct name. That didn't work. Each time I tried to change the name of a specific invoice (not all of them, I just clicked on one invoice), LS took customer A's "credit on account" and attached it AND all of the other invoices to customer B, C or D depending on who I tried. There has got to be a better way to credit a gift from one customer to another customer's account.